Cancellation Policy | Foliage Outdoors

Rules and Regulations are mentioned below for Students Camps 10 to 18 years.

Bookings:

Foliage Outdoors reserves all rights of admission for ecotours (wildlife camp/trekking programme / any other programme/Trip announced by Foliage Outdoors.)
Booking for all ecotours will be done on a first-come-first-served basis.
Bookings for ecotours are to be made at the office of Foliage Outdoors.
Foliage Outdoors reserve all rights to change the venue/dates/schedule/cost or cancel the ecotour.

Charges & Expenses:

The participants shall, along with the booking form, pay prescribed booking/advance amounts.
Participants, who have registered for ecotours online, must pay the prescribed booking/advance amount within one week after such registration. If the advance payment is not made within a stipulated one week, then the registration shall be deemed to be cancelled.
Balance payments (if any) shall be paid at least 30 days before the ecotour departure date. If the balance payment is not made within the stipulated time, then the registration shall be deemed to be cancelled; and the advance amount received will be forfeited.
Any incidental/additional expenses incurred during the camps/ecotours shall be borne by the participants.

On Camp/ ecotour Regulations:

During the ecotour, the participants shall abide by the instructions and decisions of the Camp/ecotour Director or authorised representative of Foliage Outdoors.
During the ecotour or camps, in case of any dispute for whatsoever reasons, the decision of the Camp/ecotour Director or authorised representative of Foliage Outdoors shall be final and binding on all the participants. In the event, the participant(s) disobeys the directions/instructions of the Camp/ecotour Director or authorised representative of Foliage Outdoors, the participant(s) shall be solely liable for the risks, responsibilities, costs and consequences.
In case of any medical ailments, disorders, allergies etc. of the participants, they will have to inform the organisers in advance at the time of booking for the ecotour.
In case of any medical problems, ailments, disorders, allergies etc. or symptoms of the same, during the ecotour, the participant(s) shall inform the organisers at the earliest.
In such events, if required, the participants will have to take medical treatment from the doctor/ attendant available on the ecotour campsite or from the nearest available medical centre or hospital. The expenses for all medical treatment and arrangements for the same will be solely borne by the participant. The Camp/ecotour Director or the authorised representative shall have complete discretion to continue the ecotour/camp without the participant(s), suffering from the medical problem.
Any incidental/additional expenses incurred during the ecotour shall be borne by the participants, this includes expenses for food during travel by any mode of transportation, camera or equipment charges, entry charges etc.
Consumption and/or possession of liquor, tobacco products, cigarette, Narcotics substances etc. is strictly prohibited on Ecotour / Camp/trek / other programmes organized for students (up to age 18) by FOLIAGE OUTDOORS.
In case of any injury, sickness, accident, death or any other casualty or loss or damage of valuables or luggage or any equipment; Foliage Outdoors, its instructors, organisers, volunteers or any other person involved wholly or partially, either individually or jointly, shall not be responsible in any manner for the same and no claims of the participants, parents, guardians, relatives or friends of participants will be entertained.
All adventure activities involve a certain amount of risk due to the inherent nature of these activities. Foliage Outdoors is committed to taking all possible precautions to minimise the risks. However if the participants have enrolled for the activities like wildlife camping, river rafting, rappelling, rock climbing, valley crossing, river crossing or any other adventure sports/activity, then all the risks and responsibilities related to and arising from such activities shall be solely upon such participants (and parents and guardians) and Foliage Outdoors shall not be liable in any manner whatsoever. Parents and guardians of the kids are encouraged to ask questions and get acquainted with risks related to these activities.
It is not possible for Foliage Outdoors to ensure that the Group / Participants will get Railway Reservations (reserved for Participants on their behalf) together or in the same compartment because of random seat allotment by the Computerised Railway Reservation System.

Insurance:

Neither participants nor ecotours shall be insured by Foliage Outdoors unless specifically mentioned for a particular trip/trek/camp/ecotour.
Participants are required to have an adequate amount of insurance cover against the risks arising out of adventure activities.
Participants are themselves responsible for any damage/injury/harm/health/death claims that may arise out of their participation in the adventure activities.

Cancellation Policy and Refund Rules for Domestic ecotours/camps:

Any cancellation by participant(s) must be communicated to Foliage Outdoors in Office in writing in the prescribed format available at Foliage Outdoors office. The refund, if any, will be given after the ecotour is over, irrespective of the date when the cancellation has been communicated to us.
Cancellation charges for International tours are different. Kindly request for the same at our office.
Applicable Cancellation charges:
- For camps/ Ecotours where AIR TRAVEL is NOT part of the package, Rs.3000/- if the cancellation is made with more than 30 days (excluding the day of departure of ecotour) remaining for ecotour/camp departure date.
- For camps/Ecotours where AIR TRAVEL is part of the package, Rs.3000/- if the cancellation is made with more than 30 days (excluding the day of departure of ecotour) remaining for ecotour/camp departure date. There will be additional cancellation charges as per concerned airline policies on account of reservations & ticket issuance.
  - Airline Policies: When you purchase air tickets from us (as part of a package), we act only as a sales agent for the applicable airline, and flights and fares are subject to the rules and policies of the airline. While we have contracts with some airlines that provide us with special fares, cancellation policies, and ticket issuance requirements, in general, air tickets that we furnish to you are subject to the same rules, policies, and fees that would apply if you purchased the air tickets yourself. Should you have an issue with the airline, we will do our best to help, but we are not responsible for the airline's policies or fees or the service provided by them. The passage contract in use by the airlines concerned, when air tickets are issued, constitutes the sole contract between the airline and passengers.
  - Reservations & Ticket Issuance: We reserve air tickets on your behalf after you book for Ecotour/Camps, and we book/block/issue tickets after we receive your confirmation of fare and advance payment. In many cases, we may need to issue air tickets sooner because quoted airfare may/may not have a sufficient validity period. For certain camps/Ecotours/Customisations involving flights, you may choose to pay for those flights and have us issue tickets sooner to guarantee the price. After air tickets are booked/blocked/issued, they are subject to airline policies and are generally unchangeable and nonrefundable, and any change affecting your flights usually either requires the purchase of new air tickets or are subject to change fees.
- 30 % of the regular ecotour/camp charges will be charged if the cancellation is made more than 15 days (excluding the day of departure of ecotour/camp) prior to the departure date of the ecotour/camp.
- 70 % of the regular ecotour/camp charges will be charged if the cancellation is made more than 7 days (excluding the day of departure of ecotour/camp) prior to the departure date of the ecotour/camp.
- No refund will be payable if the cancellation is made with 7 or less than 7 days (excluding the day of departure of ecotour) remaining for the ecotour/camp departure date.
- No refund will be payable in case of 'NO SHOW'.
In case the participant(s) have booked air tickets/railway tickets/bus tickets or hired a taxi in for the ecotour (or its extension), through us, then the refund paid by the airline authorities/railway authorities/bus operator/taxi operator shall be forwarded to the participants after deducting the processing charges, in case of cancellation made for the ecotour by the participant or ecotour being cancelled by Foliage Outdoors.
Foliage Outdoors shall not be responsible for losses incurred for the air/train / bus bookings, or any extension to the ecotour /camp, done by the clients, either independently or through us arising due to cancellation in the ecotour by Foliage Outdoors. In such cases, only the Amount accepted as Ecotour Charges (excluding the air tickets amount)will be refundable.
Foliage Outdoors reserves all rights to change or modify the ecotour/camp programme. Management reserves all rights to pre-pone or to postpone the ecotour and Foliage Outdoors shall not be liable to refund Ecotour/camp charges/fees in such a case.
Foliage Outdoors reserves all rights to cancel any ecotour/camp. In that event, ‘refund amount’ after deducting ‘non-refundable costs’ (such as Forest safari booking charges, Railway reservation and cancellation charges, Air ticket reservation and cancellation charges, Travel arrangements booking charges, Accommodation booking charges, handling charges) will be refunded within 15 days from date of cancellation of such an ecotour.
Postponement Policy: Any proposal for the Postponement or rescheduling of the trip, from the participant (instead of complete cancellation) will be considered on a case to case basis. Every effort will be made to accommodate the participant on a different departure or a different tour as proposed by the participant. However, such a change may attract additional charges. Such charges, if any, will be worked out and quoted on request. Registration will be transferred to the new departure date or tour after the quoted charges are paid and the new tour date is confirmed over email from the registered email id.
Safety Cancellation: Foliage Outdoors is in no way obligated to complete a tour if one or more participants is found to be endangering the safety of themselves, others or the environment. Refunds will not be given in this situation.
In the event, there is cancellation of ecotour/camp due to force majeure and/or reasons beyond the control of Foliage Outdoors, or because of reasons like, but not limited to, any restrictions arising out of Government directions or directions of competent local authorities or travel restrictions arising out of Covid-19 Pandemic like conditions, or any kind of medical/non-medical certification requirements (like RT-PCR reports/Vaccination Certificates) imposed by the competent authorities, or unrest, protests or social disturbances, or change in flight or train schedules, or hospitalisation / the demise of a close relative or a family member, then no refund shall be payable.
In case a participant is detected with Covid-19, Foliage Outdoors will try to minimise cancellation charges, that are subject to costs and conditions prevailing at the time such detection is reported to Foliage Outdoors along with a verifiable RT-PCR test report. This effort of minimising cancellation charges is not an assurance of significant refunds.
Disputes, if any, will be subject to Pune Jurisdiction only.

Rules and Regulations are mentioned below for Kids Camps 8 to 12 years.

Bookings:

Foliage Outdoors reserves all rights of admission for any Kids camp/activity camp announced by Foliage Outdoors.
Bookings for all Kids camp/activity camps will be done on a first come first-served basis.
Bookings for Kids camp/activity camp are to be made at the office of Foliage Outdoors.
Foliage Outdoors reserve all rights to change the venue/dates/schedule / cost or cancel the Kids camp/activity camp.

Charges & Expenses:

The participants shall, along with the booking form, pay prescribed booking/advance amounts.
Participants, who have registered for Kids camp/activity camp online, must pay the prescribed booking/advance amount within one week after such registration. If the advance payment is not made within a stipulated one week, then the registration shall be deemed to be cancelled.
Balance payments (if any) shall be paid at least 30 days before the Kids camps/ activity camp departure date. If the balance payment is not made within stipulated time, then the registration shall be deemed to be cancelled; and the advance amount paid will be forfeited.
Any incidental / additional expenses incurred during the Kids camp/activity camp shall be borne by the participants.

On Kids camp/activity camp Regulations:

During the Kids camp / activity camp, the participants shall abide by the instructions and decisions of the Kids camp/activity camp Director or authorised representative of Foliage Outdoors.
During the Kids camp / activity camp, in case of any dispute for whatsoever reasons, the decision of the Kids camp / activity camp Director or authorised representative of Foliage Outdoors shall be final and binding on all the participants. In the event the participants disobey the directions / instructions of the Kids camp / activity camp Director or authorised representative of Foliage Outdoors, the participant(s) shall be solely liable for the risks, responsibilities, costs and consequences.
In case of any medical ailments, disorders etc. of the participants, they (parent/guardian) will have to inform the organisers in advance at the time of booking for the Kids camp / activity camp.
In case of any medical problems, ailments, disorders etc. or symptoms of the same, during the Kids camp / activity camp, the participant(s) shall inform the organisers at the earliest.
In such events, if required, the participants will have to take medical treatment from the doctor/ attendant available on the Kids camp / activity camp campsite or from the nearest available medical centre or hospital. The expenses for all medical treatment and arrangements for the same will be solely borne by the participant.
Consumption and/or possession of liquor, tobacco products, cigarette, Narcotic substances etc. is strictly prohibited on Kids camp / activity camp organized for kids (age group 8 -12 years) by FOLIAGE OUTDOORS.
In case of any injury, sickness, accident, death or any other casualty or loss or damage of valuables or luggage or any equipment; Foliage Outdoors, it’s instructors, organisers, volunteers or any other person involved wholly or partially, either individually or jointly, shall not be responsible in any manner for the same and no claims of the participants, parents, guardians, relatives or friends of participants will be entertained.
All adventure activities involve a certain amount of risk due to inherent nature of these activities. Foliage Outdoors is committed to taking all possible precautions to minimise the risks. However if the participants have enrolled for the activities like wildlife camping, river rafting, rappelling, rock climbing, valley crossing, river crossing or any other adventure sports/activity, then all the risks and responsibilities related to and arising from such activities shall be solely upon such participants and Foliage Outdoors shall not be liable in any manner whatsoever. Parents and guardians of the kids are encouraged to ask questions and get acquainted with risks related to these activities.

Insurance:

Neither participants nor kids camps/activity camps shall be insured by Foliage Outdoors unless specifically mentioned for a particular Kids camp/activity camp.

Cancellation Policy and Refund Rules for Kids camp / Activity camp:

Any cancellation by participant(s) must be communicated to Foliage Outdoors in Office in writing in the prescribed format available at Foliage Outdoors office. The refund, if any, will be given after the Kids camp/activity camp is over, irrespective of the date when the cancellation has been communicated to us.
Applicable Cancellation charges:
- Rs. 1000/- if the cancellation is made with more than 30 days (excluding the day of departure of camp) remaining for Kids camp/activity camp departure date.
- 30 % of the regular charges will be charged if the cancellation is made more than 15 days (excluding the day of departure of camp) prior to the departure date of the Kids camp/activity camp.
- 70 % of the regular charges will be charged if the cancellation is made more than 7 days (excluding the day of departure camp) prior to the departure date of the Kids camp/activity camp.
- No refund if the cancellation is made with 7 or less than 7 days (excluding the day of departure of camp) remaining for Kids camp/activity camp departure date.
- No refund will be payable in case of “No Show”.
- Foliage Outdoors shall not be responsible for losses incurred for the air/train / bus bookings, or any extension to the Kids camp/activity camp, done by the clients, either independently or through us arising due to cancellation in the Kids camp/activity camp by Foliage Outdoors.
Foliage Outdoors reserves all rights to change or modify the Kids camp/activity camp programme. Management reserves all rights to pre-pone or to postpone the Kids camp/activity camp and Foliage Outdoors shall not be liable to any refund in such a case.
Foliage Outdoors reserves all rights to cancel any Kids camp/activity camp. In that event, ‘refund amount’ after deducting ‘non-refundable costs’ (Travel arrangements booking charges, Accommodation booking charges, handling charges) will be refunded within 15 days from the date of cancellation of such Kids camp/activity camp.
Postponement Policy: Any proposal for the Postponement or rescheduling of the trip, from the participant (instead of complete cancellation) will be considered on a case to case basis. Every effort will be made to accommodate the participant on a different departure or a different tour as proposed by the participant. However, such a change may attract additional charges. Such charges, if any, will be worked out and quoted on request. Registration will be transferred to the new departure date or tour after the quoted charges are paid and the new tour date is confirmed over email from the registered email id.
Safety Cancellation: Foliage Outdoors is in no way obligated to complete a tour if one or more participants are found to be endangering the safety of themselves, others or the environment. Refunds will not be given in this situation.
In the event, there is the cancellation of kids camps/ activity camps due to force majeure and/or reasons beyond the control of Foliage Outdoors, or because of reasons like, but not limited to, any restrictions arising out of Government directions or directions of competent local authorities or travel restrictions arising out of Covid-19 Pandemic like conditions, or any kind of medical/non-medical certification requirements (like RT-PCR reports/Vaccination Certificates) imposed by the competent authorities, or unrest, protests or social disturbances, or change in flight or train schedules, or hospitalisation / the demise of a close relative or a family member, then no refund shall be payable.
Disputes, if any, will be subject to Pune Jurisdiction only.

Rules and Regulations mentioned below for Domestic All Age Camps.

Bookings:

Foliage Outdoors reserves all rights of admission for ecotours (wildlife camp / trekking programme / any other programme announced by Foliage Outdoors.)
Booking for all ecotours will be done on first come first served basis.
Bookings for ecotours are to be made at the office of Foliage Outdoors.
Foliage Outdoors reserve all rights to change the venue / dates / schedule / cost or cancel the ecotour.

Charges & Expenses:

The participants shall, along with the booking form, pay prescribed booking / advance amounts.
Participants, who have registered for ecotours online, must pay the prescribed booking / advance amount within one week after such registration. If the advance payment is not made within stipulated one week, then the registration shall be deemed to be cancelled.
Balance payments (if any) shall be paid at least 30 days before the ecotour departure date. If the balance payment is not made within stipulated time, then the registration shall be deemed to be cancelled; and advance amount paid will be forefeited. Any incidental / additional expenses incurred during the camps / ecotours shall be borne by the participants.

On Camp/ ecotour Regulations:

During the ecotour, the participants shall abide by the instructions and decisions of the Camp / ecotour Director or authorised representative of Foliage Outdoors.
During the ecotour or camps, in case of any dispute for whatsoever reasons, the decision of the Camp / ecotour Director or authorised representative of Foliage Outdoors shall be final and binding on all the participants. In the event the participants disobey the directions / instructions of the Camp / ecotour Director or authorised representative of Foliage Outdoors, the participant(s) shall be solely liable for the risks, responsibilities, costs and consequences.
In case of any medical ailments, disorders etc. of the participants, they will have to inform the organisers in advance at the time of booking for the ecotour.
In case of any medical problems, ailments, disorders etc. or symptoms of the same, during the ecotour, the participant(s) shall inform the organisers at the earliest.
In such events, if required, the participants will have to take medical treatment from the doctor/ attendant available on the ecotour campsite or from the nearest available medical centre or hospital. The expenses for all medical treatment and arrangements for the same will be solely borne by the participant. The Camp / ecotour Director or the authorised representative shall have complete discretion to continue the ecotour / camp without the participant(s), suffering from medical problem.
Any incidental / additional expenses incurred during the ecotour shall be borne by the participants, this include expenses for food during travel by any mode of transportation, camera or like equipment charges, entry charges etc.
In case of any injury, sickness, accident, death or any other casualty or loss or damage of valuables or luggage or any equipment; Foliage Outdoors, it’s instructors, organisers, volunteers or any other person involved wholly or partially, either individually or jointly, shall not be responsible in any manner for the same and no claims of the participants, parents, guardians, relatives or friends of participants will be entertained.
All adventure activities involve certain amount of risk due to inherent nature of these activities. Foliage Outdoors is committed to take all possible precautions to minimise the risks. However if the participants have enrolled for the activities like wildlife camping, river rafting, rappelling, rock climbing, valley crossing, river crossing or any other adventure sports / activity, then all the risks and responsibilities related to and arising from such activities shall be solely upon such participants and Foliage Outdoors shall not be liable in any manner whatsoever.
It is not possible for Foliage Outdoors to ensure that the Group / Participants will get Railway Reservations (reserved for Participants on their behalf) together or in the same compartment because of random seat allotment by Computerised Railway Reservation System.

Insurance:

.Neither participants nor ecotours shall be insured by Foliage Outdoors, unless specifically mentioned for a particular trip / trek / camp / ecotour.

Cancellation Policy and Refund Rules for Domestic ecotours/camps:

Any cancellation by participant(s) must be communicated to Foliage Outdoors in Office in writing in the prescribed format available at Foliage Outdoors office. The refund, if any, will be given after the ecotour is over, irrespective of the date when the cancellation has been communicated to us.
Cancellation charges for International tours are different. Kindly request for the same at our office.
Applicable Cancellation charges:
- Rs.8000/- if the cancellation is made with more than 30 days (excluding the day of departure of ecotour) remaining for ecotour / camp departure date.
- 30 % of the regular ecotour / camp charges will be charged if the cancellation is made more than 15 days (excluding the day of departure of ecotour / camp) prior to the departure date of the ecotour / camp.
- 70 % of the regular ecotour / camp charges will be charged if the cancellation is made more than 7 days (excluding the day of departure of ecotour / camp) prior to the departure date of the ecotour / camp.
- No refund if the cancellation is made with 7 or less than 7 days (excluding the day of departure of ecotour) remaining for camp departure date.
- No refund will be payable in case of “No Show”.
- In case the participant(s) have booked air tickets / railway tickets / bus tickets or hired a taxi in for the ecotour (or its extension), through us, then the refund paid by the airline authorities / railway authorities / bus operator / taxi operator shall be forwarded to the participants after deducting the processing charges, in case of cancellation made for the ecotour by the participant or ecotour being cancelled by Foliage Outdoors.
- Foliage Outdoors shall not be responsible for losses incurred for the air / train / bus bookings, or any extension to the ecotour camp, done by the clients, either independently or through us arising due to cancellation in the ecotour by Foliage Outdoors. In such cases, only the Amount accepted as Ecotour Charges will be refunded.
Foliage Outdoors reserves all rights to change or modify the ecotour / camp programme. Management reserves all rights to pre-pone or to postpone the ecotour and Foliage Outdoors shall not be liable to refund booking charges in such a case.
Foliage Outdoors reserves all rights to cancel any ecotour / camp. In that event, ‘refund amount’ after deducting ‘non-refundable costs’ (such as Forest safari booking charges, Railway reservation and cancellation charges, Air ticket reservation and cancellation charges, Travel arrangements booking charges, Accommodation booking charges, handling charges) will be refunded within 15 days from date of cancellation of such an ecotour.
Postponement Policy: Any proposal for the Postponement or rescheduling of the trip, from the participant (instead of complete cancellation) will be considered on a case to case basis. Every effort will be made to accommodate the participant on a different departure or a different tour as proposed by the participant. However, such a change may attract additional charges. Such charges, if any, will be worked out and quoted on request. Registration will be transferred to the new departure date or tour after the quoted charges are paid and the new tour date is confirmed over email from the registered email id.
Safety Cancellation: Foliage Outdoors is in no way obligated to complete a tour if one or more participants is found to be endangering the safety of themselves, others or the environment. Refunds will not be given in this situation.
In the event there is cancellation of ecotour / camp due to force majeure / reasons beyond control of Foliage Outdoors, then no refund shall be payable.
Disputes, if any, will be subject to Pune Jurisdiction only.

Cancellation Policy for Offbeat Tours for All Ages:

A) Rs.8000/- if the cancellation is made with more than 30 days (excluding the day of departure of ecotour) remaining for ecotour / camp departure date.

B) 30 % of the regular ecotour / camp charges will be charged if the cancellation is made more than 15 days (excluding the day of departure of ecotour / camp) prior to the departure date of the ecotour / camp.

C) 70 % of the regular ecotour / camp charges will be charged if the cancellation is made more than 7 days (excluding the day of departure of ecotour / camp) prior to the departure date of the ecotour / camp.

D) No refund if the cancellation is made with 7 or less than 7 days (excluding the day of departure of ecotour) remaining for camp departure date.

E) No refund will be payable in case of “No Show”.

Please note :

The minimum number required to conduct this tour is 10 paying travelers.

If we do not have 10 paying travelers, we will assist the execution of tour in the SAME cost, with the same itinerary but without our Tour Escort. In this case, a local guide will be provided for the Treks / Walks.

Please note, In case the tour is cancelled, Foliage Outdoors will not bear cancellation charges arising out of cancellation of air/train reservations for travel made by participant/us.

Cancellation Policy for Announced One Day Trip Around Pune :

A) 75% refund if the cancellation is made 8 or more days before the trip date.

B) 50% refund if the cancellation is made 4 to 7 days before the trip date.

C) No refund if the cancellation is requested less than 2 days before the trip date.

D) No refund will be payable in case of "No Show".

Please note :
Postponement Policy: Any proposal for the Postponement or rescheduling of the trip, from the participant (instead of complete cancellation) will be considered on a case to case basis. Every effort will be made to accommodate the participant on a different departure or a different tour as proposed by the participant. However, such a change may attract additional charges. Such charges, if any, will be worked out and quoted on request. Registration will be transferred to the new departure date or tour after the quoted charges are paid and the new tour date is confirmed over email from the registered email id.